iVIGA Site FAQ:

 

1.Are you factory or trading company?

We are professional manufacturer for more than 10years.

2.Where’s your factory？

No.38 Jin Long Road Jia Xin Industrial Zone,Shui Kou Town,Kai Ping City,GD,Кытай,about 2.5hours from Guangzhou city to our factory.

3.What’s your main products？

Bathroom faucets,ашкана крандары,shower mixer and bathtub mixer,shower column set,bathroom accessories and shower fixtures…etc

4.Can you offer a catalogue？

Ооба,our E-catalogue can be sent for your reference.

5.Продукцияларыңызга кепилдик жөнүндө эмне айтууга болот??

5 years for cartridge and 2 years for surface.

6.Do you have any certifications？

CE,CUPC,low-lead,NSF,ISO9001…жана башкалар

7.Do you have MOQ?

We don’t have MOQ for the sample order and trail order.For normal order,if the products are not customized,the MOQ will be 50pcs/item.

 

8.How can I get samples?

Samples are available to be sent on request,but we will charge you freight cost and sample cost.

9.How long is your production time?

It depends on the quantity of your order. Адатта, it takes 30-35 days after receiving deposit.

10.What’s your payment terms?

T/T（30%for deposit,the balance 70% to be paid before delivery）,alibaba assurance order,Western Union, Paypal,L/C at sight…etc

 

11.What about delivery？

By express（DHL，UPS，Fedex）by air,by sea…etc

12.Where’s your nearest loading port？

Jiangmen Port or Guangzhou Port

13.Do you accept OEM/ODM production?

Ооба,OEM/ODM production is acceptable for us.

14.What’s the packaging？Can be customized？

our normal packing is Kraft carton.If clients need customized packing please let us know.

 

15.Can we laser our own logo on products？

Ооба,it depends on clients request.

16.Can you offer the installtion sheet？

Ооба,some of our products have the installtion sheet.

17.Do you have any after-sale services？

Ооба,we have our after-sale team,which can provide good services and efficient communicattion.

 

18.What’s the reviews of your products？

Ооба,we offer high-end brand and Middle-end brand products to meet different clients requests.

19.What main production line are you in？

Our factory covers an area of 4,500 чарчы метр，in the line of development,дизайн,polishing and manufacturing of all kinds of faucet products.

20.Do you have R&D department？

Ооба,we have skilled engineers and our R&D team will create at least one series new products every year.

21.Will you participate in exhibitions？

Every year we participate in the Shanghai KBC exhibition,Canton fair,the KBIS&IBS exhibition, Frankfurt Bathroom Show and related exhibitions abroad.

22.What’s your main markets？North and south America,Europea,Asia,Middle-East…all over the world

 

23.How can I contact you？

Please email us，call us or fill below contact form for further communication.