iVIGA Site FAQ:

 

1.Are you factory or trading company?

We are professional manufacturer for more than 10years.

2.Where’s your factory？

No.38 Jin Long Road Jia Xin Industrial Zone,Shui Kou Town,Kai Ping City,GD,Tuam Tshoj,about 2.5hours from Guangzhou city to our factory.

3.What’s your main products？

Bathroom faucets,chav ua noj faucets,shower mixer and bathtub mixer,shower column set,bathroom accessories and shower fixtures…etc

4.Can you offer a catalogue？

Yog lawm,our E-catalogue can be sent for your reference.

5.Yuav ua li cas txog lub warranty ntawm koj cov khoom?

5 years for cartridge and 2 years for surface.

6.Do you have any certifications？

CE,CUPC,low-lead,NSF,ISO9001…lwm

7.Do you have MOQ?

We don’t have MOQ for the sample order and trail order.For normal order,if the products are not customized,the MOQ will be 50pcs/item.

 

8.How can I get samples?

Samples are available to be sent on request,but we will charge you freight cost and sample cost.

9.How long is your production time?

It depends on the quantity of your order. Feem ntau, it takes 30-35 days after receiving deposit.

10.What’s your payment terms?

T/T（30%for deposit,the balance 70% to be paid before delivery）,alibaba assurance order,Western Union, Paypal,L/C at sight…etc

 

11.What about delivery？

By express（DHL，UPS，Fedex）by air,by sea…etc

12.Where’s your nearest loading port？

Jiangmen Port or Guangzhou Port

13.Do you accept OEM/ODM production?

Yog lawm,OEM/ODM production is acceptable for us.

14.What’s the packaging？Can be customized？

our normal packing is Kraft carton.If clients need customized packing please let us know.

 

15.Can we laser our own logo on products？

Yog lawm,it depends on clients request.

16.Can you offer the installtion sheet？

Yog lawm,some of our products have the installtion sheet.

17.Do you have any after-sale services？

Yog lawm,we have our after-sale team,which can provide good services and efficient communicattion.

 

18.What’s the reviews of your products？

Yog lawm,we offer high-end brand and Middle-end brand products to meet different clients requests.

19.What main production line are you in？

Our factory covers an area of 4,500 square meters，in the line of development,tsim,polishing and manufacturing of all kinds of faucet products.

20.Do you have R&D department？

Yog lawm,we have skilled engineers and our R&D team will create at least one series new products every year.

21.Will you participate in exhibitions？

Every year we participate in the Shanghai KBC exhibition,Canton fair,the KBIS&IBS exhibition, Frankfurt Bathroom Show and related exhibitions abroad.

22.What’s your main markets？North and south America,Europea,Asia,Middle-East…all over the world

 

23.How can I contact you？

Please email us，call us or fill below contact form for further communication.